Our Comfort Center: A Peaceful Place to Part
If you prefer to say goodbye away from home but want to avoid the anxiety of a vet office, our Comfort Center is designed for you. Our Rainbow Bridge rooms provide a soft, living-room atmosphere where you can focus entirely on your pet.
Why Choose the Comfort Center?
- Affordability: A cost-effective option without the additional travel fees of a home visit.
- A Neutral Space: Avoids the “vet clinic” triggers while keeping your home a place of daily life.
- Seamless Transition: Your pet remains in our care immediately following the service, removing the stress of transportation.
Preparation for Your Visit
- Calming: Lavender essential oils can be calming and you can place 1-2 drops on the nape of their neck or head before you leave for the appointment.
- Address: 348 State Route 104, Ontario, NY, USA
- Time: We ask that you arrive as close to your appointment time as possible to maintain a quiet environment for all families.
- Arrival: Please have dogs on leashes and cats in a carrier or other contained system until they have entered our building and been welcomed into our Comfort Center.
An Understanding of the Visit
- First Medication: Once you are ready, the doctor will administer one injection under the skin that is a combination of a pain medication, a sedative, and an anesthetic that allows your pet to fall into a deep, peaceful sleep.
- Stranger Anxiety: We can step out of the room if your pet has stranger anxiety, so the last thing your pet is aware of is only your family.
- Second Medication: Once your pet is comfortable, the doctor will locate an area to give the second medication.
- What to Expect: Once the medication is given, the mind will quiet first, followed by the breathing and then the heart will stop beating.
- Timing: The location in which the medication is given will determine how long it will take for your pet's passage, but the doctor will confirm your pet has passed.
- Privacy: You will have approximately 15 minutes of private time after the euthanasia to say your final goodbyes.
- After Life Care: After you have left, we will transfer your pet to our on-site Care Center for the after life service you have arranged with us.
Special Considerations
- Anxiety/Aggression: If your pet is fearful of strangers, please let us know when calling. We can provide a pre-visit oral sedation kit ($50) to ensure they are relaxed before we even enter the home.
How to Get Started
Euthanasia appointments and aftercare must be coordinated at least one day in advance to ensure a seamless, stress-free experience. Please call our office at (585) 265-9933, and our compassionate team will guide you through the scheduling and preparation process.